Customer Agreement
Our Customer Agreement is designed to ensure clear communication and expectations between Paws & Paths Pet Care and our clients. It outlines important information regarding services, pricing, deposits, cancellations, scheduling, emergency care, and client responsibilities. By reviewing and agreeing to these terms, we can provide the highest level of care for your pets while creating a smooth and professional experience for everyone involved.
Paws & Paths Pet Care Customer Agreement
Authorization & Care
I authorize Paws & Paths Pet Care to act as the temporary guardian of my pets during the agreed service period and to take reasonable actions necessary to protect their health and wellbeing.
Veterinary Care
In the event of illness or emergency, I authorize Paws & Paths Pet Care to seek veterinary treatment. I understand I am responsible for all veterinary costs incurred.
Payments & Deposits
A deposit is required to secure all bookings. Deposits are non-refundable.
Cancellations
For trips canceled two or less before the scheduled start date, the full balance is due as compensation for reserving the time and holding the spot.
Holiday Services
Holiday bookings are subject to holiday pricing and availability.
Last Minute Requests
Walks requested with 12 hours or less notice and evening or weekend walks are subject to an additional $15 fee.
Meet & Greets
A meet and greet is required for all new clients prior to service.
Billing
Overnight and sitting services are billed by calendar day. Returns before 11:00 AM may qualify for a half-day charge at company discretion.
Behavior & Safety
Clients agree to disclose any aggression, bite history, medical concerns, or behavioral issues prior to service.
Photos
Paws & Paths Pet Care may take photos or videos of pets for business use unless the client requests otherwise in writing.
Communication
All questions regarding booking, scheduling, or payments must be directed to the owner or company supervisor only.
Service Refusal
Paws & Paths Pet Care reserves the right to refuse or discontinue service if safety concerns arise.
Contact
Questions may be directed to pawsandpathsdogwalking091@gmail.com.